I have been at the helm of JK Lakshmipat University for four years, and one change that has happened in my life is that I have started appreciating what Designers do. We have, what is arguably the best design school in the country. The faculty here has converted me into a novice design thinker. This is a very frustrating position to be in since I look at every situation in terms of whether there is a problem in it, but I have no tools and skills to solve that problem. One such situation happened on Saturday when I went to watch an IPL match in Mohali. Now, I have watched at least 25-30 matches in the past and on many occasions have felt that the organizers could have provided a much better experience. But with this exposure to design, I have this belief that providing that better experience is not a matter of cost but designing that experience better, and hence this post. We left Chandigarh before 6PM in the hope that we will be seated in the stadium by 7:00 PM, the time of the toss. B...